Billing (The Short Version)
Important: Billing terms are on a per-product and per-promotion basis.
From time to time we may offer special promotions or billing arrangements. You must agree to our billing agreements before you may purchase. If you are purchasing a product through a special promotion the billing agreement presented and agreed to during checkout supersedes and replaces any language in this billing agreement.
BankProspector, RainMaker Training, BankProspector Premium
Try BankProspector (RainMaker, BankProspector Premium) risk free for 30 days. Sign up today and use the system. If you are not happy then cancel within the first 30 days AND let support know via the help desk widget or email that you’d like a refund. We’ll issue a refund within 1 business day and you should see the refund in your account promptly.All BankProspector subscriptions are recurring.
- One refund per customer
- No prorated refunds
- No refunds after 30 days of membership except where explicitly stated
Cancel before the end of your billing cycle and you won’t be charged again.
Once you cancel you will have access until the end of your paid period and you won’t be charged again. You are responsible for whatever charges have already been incurred for the current or prior billing period.
You will not be charged again. You will retain access to your subscription through the period for which you have paid. In order to treat everyone equally, no exceptions will be made.
How do I cancel my account?
For accounts created after 7/31/2014
Visit “My Account” find the product you’d like to cancel and click “cancel”
For accounts created before 7/31/2014
You can cancel your account at any time by logging into your account and visiting http://www.distressedpro.com/cancel/ and completing the simple form there. Distressedpro.com is not responsible for canceling your account via email, instant message, site chat, phone calls or any other method of communication. Canceling is extremely simple and self-guided. We don’t accept any cancelation method other than using the very simple cancel form.
When will I be billed?
You will be billed immediately when you purchase and then on each subsequent period (one month, 3 months, or 1 year) based on the plan you’ve selected. All distressedpro.com plans are recurring indefinitely unless otherwise specified in order to ensure continued access to your account and data.
Please set a date in your calendar as a reminder as to when your anniversary or re-bill date is if you are in any way concerned about future billing.
See also the End User License Agreement
Billing (The Long Version)
Distressedpro.com is wholly owned by Provest Group Inc. For the purposes of readability the name Distressedpro.com is used in place of the corporate name, Provest Group Inc., throughout this document.
Usage of Distressedpro.com’s products constitutes customer’s acceptance of Distressedpro.com’s End User License Agreement and billing policy.
Following is Distressedpro.com’s billing policy with which all customers must comply and agree. All customers inital that they have read this agreement and that they agree before they are permitted to purchase:
All accounts are set up on a prepaid basis. Payment must be received by Distressedpro.com before any billable product or service is provided/activated except during trial periods if any. Customers are required to keep a valid credit/debit card on file to charge for recurring subscription fees.
All international customers must pay by credit/debit card. Distressedpro.com does not accept international checks.
Subscription billing is based on availability of products and services, not based on usage.
Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online on your My Account page.
All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
Invoice and payment receipts are available to customers upon request.
All subscriptions are recurring.
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, Distressedpro.com will attempt to charge the card on file periodically for up to 30 days.
No fewer than three attempts to contact the customer will be made before any late fee is assessed.
Accounts 60 days past due may be submitted to a third-party collection service.
As a current or prior customer of Distressedpro.com, each customer agrees to provide Distressedpro.com 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Distressedpro.com must be the first option in billing disputes. Should Distressedpro.com receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Distressedpro.com has been given a chance to resolve the issue, Distressedpro.com has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Distressedpro.com retains the right to collect on any rendered services or fees that are due. Distressedpro.com will submit any disputed amounts to a collection agency. Once a chargeback has been received, Distressedpro.com will immediately suspend the account until the matter is resolved.
We take chargebacks very seriously. If a customer initiates a chargeback erroneously then Distressedpro.com may:
- Assess a $100 processing fee for each individual chargeback.
- Recover all related costs of collection including the $25 chargeback fee assessed by the Merchant Provider
- May engage a collection agency to pursue the debt and report said debt to the credit bureaus
- May engage legal counsel to pursue a judgement against the debtor
- May use any legal means to recover all associated costs plus billable time
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
Payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month or day of the year in which customers purchase their Distressedpro.com membership or recurring product.
Distressedpro.com accepts payments via credit/debit card. Payment by any other means, such as by check or wire transfer, is on a per-customer basis and must be agreed to by Distressedpro.com.
Checks must be paid in U.S. dollars and issued from a U.S. bank. Distressedpro.com currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.
Cancellations must be done via the cancel form (http://www.distressedpro.com/cancel/). Email or other forms of requests to cancel do not constitute acceptance of any cancellation. Cancellations will take effect immediately upon submission of the cancellation form.
Closing an account with Distressedpro.com cannot be done by simply canceling the credit/debit card. Distressedpro.com will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by using the cancel form to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
You are agreeing that you’re receiving consumable proprietary data and training that cannot be ‘returned’.
You may cancel and ask for a refund at any time during the first 30 days of your first membership period.
There are absolutely no refunds after your first 30 days as a member for any reason. No exceptions. This includes subsequent subscriptions after any initial subscription. If you have BankProspector access at any point for more than 30 days then at no point in the future are you eligible for refunds on any version of the product.
You are granted ONE 30 day risk-free trial period
Customers may exercise their refund rights exactly one time. If a customer is granted a refund and subsequently signs up again the new payment is not eligible for any full or partial refund, period.
Distressedpro.com will not prorate and return any portion of unused subscription services.
Upgrading, Downgrading, and Special Promotions
From time to time distressedpro.com will offer special pricing, promotions, or packages of services (hereafter ‘promotions’). Promotional offers are exclusive to new members unless otherwise stated.
Distressedpro.com is under no obligation to offer promotions or promotional packages to existing members.
Members may upgrade or downgrade memberships at any time. Distressedpro.com will prorate the cost of the member’s previous membership level, and apply any unused or remaining balance towards the purchase of the new transaction.
We offer no credit for payments for a training program after 90 days of ownership.
You purchased Bronze training product for $100 one time. You decide that you want the Gold training product which costs $400. Provided you make the request within the first 90 days of ownership you will pay $300 and receive the Gold. After 90 days of ownership you will pay $400 for the Gold.
You purchased a quarterly subscription for $500. You’ve had that subscription for 45 days and now you want to upgrade to an annual plan for $1500 – Since you’ve used half of your quarterly subscription the remaining balance of $250 will be credited to your annual purchase ($1250).
You purchased a monthly subscription for $200. You have used 15 days of it. You attend a webinar and find a special promotion for new members that includes a $500 initial payment and then a $100/month subscription. You will be credited the remaining balance of $100 towards your new purchase and pay $500 once then $0 the first month then $100 each month after that.
Customer purchases Membership A, which has a $99 recurring subscription per month. When they make this purchase, they are charged $99 immediately.
After 10 days, the customer decides to upgrade to Membership B, which has a $200 recurring subscription per month.
Customer still has 20 days left of Membership A that they have paid for (assuming a 30-day month). This means they have only utilized $33 of their initial charge, and have $66 remaining.
The $66 they have remaining will be applied to the purchase of Membership level B. This will make the purchase of Membership B only be $134. This discount will be displayed on the checkout page.
Distressedpro.Com subscription fees will appear on your credit card statement as “Distressedpro.Com” or “Provest Real Estate Inc.”, or “Provest Group”.
ALL PAID USERS OF DISTRESSEDPRO.COM MUST EXPRESSLY AGREE TO THESE TERMS AT CHECKOUT AND MUST ACKNOWLEDGE ACCEPTANCE BY INITIALING IN THE SPACE PROVIDED – NO EXCEPTIONS.