Last updated May 12, 2022
Distressed Pro LLC (“We”, “Our”, “Distressedpro.com”, “Distressed Pro”), the owners of the Distressed Pro Platform and Services, provides this Billing Policy to describe how we handle payments, refunds, and disputes.
Please read this Billing Policy carefully. Your continued use of the Distressed Pro Platform and Services constitutes your acceptance of this Billing Policy, and the Distressed Pro End User License Agreement.
Table of Contents
- Facilitating subscriptions and charges
- How we manage subscriptions
- How we process your payments
- Payment methods we accept
- How our subscriptions work
- Types of subscriptions
- Maintaining an active subscription
- Subscription billing cycles
- Failed or overdue subscriptions
- Modifying your subscriptions
- Upgrading or downgrading your subscription
- Pausing or freezing your subscription
- How to cancel your subscription
- Refunds and Special Promotions
- General refund policy and eligibility
- Limitation to risk-free trial periods
- Product specific refund policies
- Web Class Bundle
- BankProspector Premium Special
- BankProspector Expert
- Special promotions and offers
- Other topics
- Chargebacks and disputes
- How to close your Distressed Pro account
- Delinquent accounts
- How to Contact Us
1. FACILITATING SUBSCRIPTIONS AND CHARGES
1.1 HOW WE MANAGE SUBSCRIPTIONS
Distressedpro.com may partner with a third party provider to manage subscriptions, like MemberMouse, in order to provide infrastructure for managing subscription types, pricing, renewals, and billing.
Distressedpro.com does not provide any payment information to MemberMouse. Additional details on how Distressedpro.com handles your payment data in Section 1.2.
1.2 HOW WE PROCESS YOUR PAYMENTS
Distressedpro.com subscription fees will appear on your credit card statement as “Distressedpro.com” or “Distressed Pro LLC”.
Distressedpro.com does not store any sensitive payment data on our servers. Distressedpro.com partners with rigorously vetted, and widely respected third party providers to securely facilitate your payments, like PayPal (https://paypal.com) and Stripe (https://stripe.com).
As of October 2021, Distressedpro.com no longer facilitates new charges via PayPal. Any existing customers who have ongoing subscriptions via Paypal will continue to be serviced.
Distressedpro.com reserves the right to change or update payment processing providers on the Distressed Pro Platform at any time. If such changes impact any User’s ability to access or pay for active subscriptions, Distressedpro.com will make a reasonable effort to give fair notice of the change, along with clear instructions on how to avoid any disruptions to services.
1.3 PAYMENT METHODS WE ACCEPT
Distressedpro.com currently accepts debit and credit cards from most major US banks, including: American Express, MasterCard, Discover, and Visa. Please contact us at [email protected] for the latest list of acceptable payment methods.
2. HOW OUR SUBSCRIPTIONS WORK
2.1 TYPES OF SUBSCRIPTIONS
Distressedpro.com offers two kinds of subscriptions:
(1) Monthly subscriptions, billed and charged on a monthly cadence (once every 30 days), and
(2) Annual subscriptions, billed and charged on a yearly cadence (once every 365 days).
Distressedpro.com may offer alternative cadences for subscriptions (other than those described above) at its own discretion, at any time, to specific customers of its choosing, without any obligation to offer any specific type of subscription to other customers.
2.2 MAINTAINING AN ACTIVE SUBSCRIPTION
In order to maintain an active membership or subscription to Distressedpro.com:
- Customers are required to keep a valid credit or debit card on file to charge for recurring subscription fees.
- Customers must pay by credit or debit card directly on our website. Distressedpro.com does not accept checks, money orders, or cash payments.
Subscriptions are not meant to be shared with any persons other than the person who has registered the account. Groups or teams who would like to use Distressed Pro must set up separate accounts for each person.
2.3 SUBSCRIPTION BILLING CYCLES
Payments are collected at the beginning of each Billing Cycle. Billing Cycles for all subscriptions are calculated from each user’s subscription start date, which can be found on the My Account page. For example, a user who starts a monthly subscription for Distressedpro.com on May 11th, will be billed for their next billing cycle on or around June 11th.
All users can review key subscription details like start date, pricing, and billing history on the My Account page.
Subscription fees are automatically charged to the payment method saved to the customer’s billing profile on the mensiversary (aka monthly anniversary), or anniversary of the subscription start date.
2.4 FAILED OR OVERDUE SUBSCRIPTIONS
If the payment method associated with a User’s account is declined, Distressedpro.com will attempt to charge the payment method on file periodically for up to 30 days. Typically, Distressedpro.com will attempt 3 retries:
- 1 day after the first attempt,
- 3 days after the second attempt,
- 7 days after the third attempt
If the payment method fails the fourth attempt (third retry), Distressedpro.com will immediately deactivate the User’s subscription, and send a notice of the deactivated account, with instructions on how to resolve the outstanding balance in order to reactivate the subscription.
3. MODIFYING YOUR SUBSCRIPTIONS
3.1 UPGRADING OR DOWNGRADING YOUR SUBSCRIPTION
Members may upgrade or downgrade memberships at any time. Distressedpro.com will prorate the cost of the member’s previous membership level, and apply any unused or remaining balance towards the purchase of the new transaction.
Please contact [email protected] if you need assistance in upgrading or downgrading your subscription.
3.2 PAUSING OR FREEZING YOUR SUBSCRIPTION
3.3 HOW TO CANCEL YOUR SUBSCRIPTION
Once you cancel you will have access until the end of your current billing period and you won’t be charged again. You are responsible for whatever charges have already been incurred for the current or prior billing periods.
You will retain access to your subscription through the period for which you have paid. In order to treat everyone equally, no exceptions will be made.
The best way to cancel your account is by canceling your subscription directly on the My Account page. If you cancel your subscription on the My Account Page, the cancellations will take effect immediately after you submit the cancellation form.
If you need help with canceling your account, you may email [email protected], and our team would be happy to walk you through the official cancellation process. You can also find our help article on how to cancel here.
We are not responsible for canceling your account via email, instant message, site chat, phone calls or any other method of communication outside of the cancellation form on your My Account page. Please note that attempting to cancel your account outside of the My Account Page does not formally cancel your account, unless you are a Legacy Account created before July 31, 2014. Distressed Pro may continue to bill your account until you complete the cancellation form on the My Account Page.
LEGACY ACCOUNTS: If your account was created before July 31, 2014, please contact Distressed Pro Support at sup[email protected] in order to request a cancellation.
4. REFUNDS AND SPECIAL PROMOTIONS
4.1 GENERAL REFUND POLICY AND ELIGIBILITY
Your subscription (or, membership) offers access to Distressedpro.com, our web-based platform. Our services cannot be ‘returned’ – please read the rest of this Billing Policy carefully to understand eligibility rules for refunds and exchanges. Distressedpro.com will not prorate and return any portion of unused subscription services.
Distressed Pro offers product-specific refund periods. You can find details of your specific product’s refund policies in Section 4.3. If a specific product does not have explicitly stated refund policies in Section 4.3, the default refund window for a Distressed Pro subscription is 30 days from the subscription start date.
If a customer is granted a refund, that customer is no longer eligible for a refund for any other products or subscriptions. If that customer subsequently signs up again for any Distressed Pro product then any new payments are not eligible for any full or partial refund.
BULK EXPORTING OF DATA TERMINATES YOUR RIGHT TO A REFUND. Once you’ve downloaded or exported any contact data from BankProspector and Distressedpro.com you have terminated your right to a refund.
4.2 LIMITATION TO RISK-FREE TRIAL PERIODS
Distressed Pro offers each new customer one “risk-free trial period,” to allow an opportunity to explore our platform in order to discover whether it is a good fit for you and your business.
Each Distressed Pro subscription will clearly state the conditions of the “risk-free trial period” on the checkout page. Please note that these trial periods are product-specific. Please see Section 4.3 for Product-Specific Refund Policies.
Customers are limited to a total of ONE risk-free trial period per lifetime, as this only applies to new customers. Returning customers to Distressed Pro do not qualify for risk-free trial periods.
4.3 PRODUCT-SPECIFIC REFUND POLICIES
4.3.1 WEB CLASS BUNDLE
Try the Web Class Bundle risk-free for 30 days.
You will pay $497 to get immediate access and then you will be billed $99 after 30 days. Then you will be billed $99 each month continuously until you cancel. Once you cancel you will not be charged again. There are no refunds or partial refunds on any monthly billing for any reason.
You may request a refund, in writing, during your first 3 days as a member (72 hours). To request a refund you must email [email protected] from the email address associated with the account, no more than 3 days after purchase. There are no refunds of any amount for any reason after 3 days as a member.
4.3.2 BANKPROSPECTOR PREMIUM SPECIAL
Try BankProspector Premium Special risk-free for 30 days.
If you are not happy with your purchase of the BankProspector Premium Special, and would like a refund on your account, you must:
(1) Cancel your subscription via your My Account Page within 30 days of starting your subscription, AND
(2) Contact Distressed Pro Support (via the Helpdesk Widget, Support Center, or emailing [email protected]) explicitly requesting a refund for your risk-free trial period of BankProspector Premium Special.
Refunds are only processed with a valid request by a qualifying customer. See Section 4.1 for eligibility requirements for refunds.
4.3.3 BANKPROSPECTOR EXPERT
Try BankProspector Expert risk-free for 3 days.
You may cancel and ask for a refund at any time during the first 3 days of your first membership period if your product is BankProspector Expert.
4.4 SPECIAL PROMOTIONS AND OFFERS
We reserve the right to offer special promotions, pricing, or packages of services (hereafter ‘promotions’) from time to time with their own independent billing terms and policies. Those terms and policies are presented at the time of purchase and only apply to that product at that time.
Promotional offers are exclusive to new members unless otherwise stated.
Distressedpro.com is under no obligation to offer promotions or promotional packages to existing members.
5. OTHER TOPICS
5.1 CHARGEBACKS AND DISPUTES
At Distressed Pro, we take chargebacks and disputes very seriously, as they can make a profound impact on our ability to continue to operate: chargebacks and disputes can severely impact our trust scores with our payment processors.
If you have any questions about charges from Distressed Pro, or believe that you have been incorrectly billed for services not provided to you, please contact our team at [email protected]. Our team would be happy to help.
If Distressedpro.com receives a chargeback or dispute on charges made to your account, we will take the following steps to resolve the dispute:
- We’ll freeze your account immediately, until we can resolve the dispute.
- We’ll reach out to you via email, and attempt to resolve your issue amicably without involving our banks.
- If we can arrive at a resolution, we’ll request that you withdraw your dispute, and we’ll provide you with a refund or reinstate your account to resolve the dispute.
- If we cannot resolve the dispute, we will submit evidence to your bank with logs of your account activity, this Billing Policy, logs of any relevant communications with you, and any other evidence we may have that affirms that we have provided you with access to our platform as promised in our End User License Agreement.
5.2 HOW TO CLOSE YOUR DISTRESSED PRO ACCOUNT
Closing an account with Distressedpro.com cannot be done by simply canceling the credit/debit card. Distressedpro.com will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by using your My Account page to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
5.3 DELINQUENT ACCOUNTS
If there are any accounts deemed as delinquent because payments are 60 days past due, those unpaid invoices may be submitted to a third-party collection service.
5.4 HOW TO CONTACT US
For any issues regarding your data on the Distressed Pro Platform, or any questions about data privacy, data security, or this Billing Policy, please contact us at [email protected].
You can also write to us at:
Distressed Pro LLC
30 N Gould St
Sheridan, WY 82801
See also the End User License Agreement