Billing (The Short Version)
Important: Billing terms are on a per-product and per-promotion basis.
You must agree to our billing terms and agreement before you may purchase. Completing a purchase with us indicates your acceptance of the terms.
BankProspector Premium Special
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If you are not happy for any reason then cancel within the first 30 days AND let support know via the help desk widget, or support center, that you’d like a refund. Refunds are only processed with a valid request by a qualifying customer.
We will issue a refund within one business day and you should see the refund in your account promptly. All BankProspector subscriptions are recurring.
- One refund per customer (lifetime)
- No prorated refunds
- No refunds after 30 days of membership for any reason
Bulk Exporting of Data Terminates Your Right to a Refund
Once you’ve downloaded or exported any contact data from BankProspector and Distressedpro.com you have terminated your right to a refund.
Cancel before the end of your billing cycle and you won’t be charged again.
Once you cancel you will have access until the end of your paid period and you won’t be charged again. You are responsible for whatever charges have already been incurred for the current or prior billing periods.
You will retain access to your subscription through the period for which you have paid. In order to treat everyone equally, no exceptions will be made.
How do I cancel my account?
For accounts created after before 7/31/2014 contact support.
ALL OTHERS find instructions here.
We are not responsible for canceling your account via email, instant message, site chat, phone calls or any other method of communication.
When will I be billed?
You will be billed immediately when you purchase and then on each subsequent anniversary period (one month, 3 months, or 1 year) based on the plan you’ve selected.
Billing (The Long Version)
Distressedpro.com is wholly owned by Provest Group Inc. For the purposes of readability the name Distressedpro.com is used in place of the corporate name, Provest Group Inc., throughout this document.
Usage of Distressedpro.com’s products constitutes customer’s acceptance of Distressedpro.com’s End User License Agreement and billing policy.
Following is Distressedpro.com’s billing policy with which all customers must comply and agree. All customers agree that they have read this agreement and that they agree to these terms before they are permitted to purchase:
Customers are required to keep a valid credit/debit card on file to charge for recurring subscription fees.
Customers must pay by credit/debit card or PayPal. Distressedpro.com does not accept checks.
Subscription billing is based on availability of products and services, not based on usage.
All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, Distressedpro.com will attempt to charge the card on file periodically for up to 30 days.
No fewer than three attempts to contact the customer will be made before any late fee is assessed.
Accounts 60 days past due may be submitted to a third-party collection service.
As a current or prior customer of Distressedpro.com, each customer agrees to provide Distressedpro.com 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank.
Distressedpro.com must be the first option in billing disputes. Should Distressedpro.com receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Distressedpro.com has been given a chance to resolve the issue, Distressedpro.com has the right to collect on the rendered services and any fees associated with those disputes.
Regardless of the outcome of the chargeback, Distressedpro.com retains the right to collect on any rendered services or fees that are due. Distressedpro.com will submit any disputed amounts to a collection agency. Once a chargeback has been filed by a customer, Distressedpro.com will immediately suspend the account until the matter is resolved.
We take chargebacks very seriously. If a valid customer initiates a chargeback then Distressedpro.com may:
- Assess a $100 processing fee for each individual chargeback.
- Recover all related costs of collection including the $25 chargeback fee assessed by the Merchant Provider
- May engage a collection agency to pursue the debt and report said debt to the credit bureaus
- May engage legal counsel to pursue a judgement against the debtor
- May use any legal means to recover all associated costs plus billable time
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
Payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month or day of the year in which customers purchase their Distressedpro.com membership or recurring product.
Distressedpro.com accepts payments via credit/debit card and PayPal
Distressedpro.com currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.
Cancellations must be done by the customer on his or her My Account page. Email or other forms of requests to cancel do not constitute acceptance of any cancellation. Cancellations will take effect immediately upon submission of the cancellation form by the customer.
Closing an account with Distressedpro.com cannot be done by simply canceling the credit/debit card. Distressedpro.com will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by using your My Account page to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
You are agreeing that you’re receiving consumable proprietary data and training that cannot be ‘returned’.
You may cancel and ask for a refund at any time during the first 30 days of your first membership period if your product is BankProspector Premium Special.
You may cancel and ask for a refund at any time during the first 7 days of your first membership period if your product is BankProspector Basic or BankProspector Expert.
There are absolutely no refunds after the above-mentioned refund periods for any reason. No exceptions. This includes subsequent subscriptions after any initial subscription.
If you have BankProspector access at any point for more than 30 days then at no point in the future are you eligible for refunds on any version of the product.
You are granted ONE risk-free trial period per customer
Customers may exercise their refund rights exactly one time.
If a customer is granted a refund and subsequently signs up again for any product then the new payment is not eligible for any full or partial refund, period.
Distressedpro.com will not prorate and return any portion of unused subscription services.
Upgrading, Downgrading, and Special Promotions
From time to time distressedpro.com will offer special pricing, promotions, or packages of services (hereafter ‘promotions’). Promotional offers are exclusive to new members unless otherwise stated.
Distressedpro.com is under no obligation to offer promotions or promotional packages to existing members.
Members may upgrade or downgrade memberships at any time. Distressedpro.com will prorate the cost of the member’s previous membership level, and apply any unused or remaining balance towards the purchase of the new transaction.
Distressedpro.Com subscription fees will appear on your credit card statement as “Distressedpro.Com” or “Provest Group Inc”.
ALL PAID USERS OF DISTRESSEDPRO.COM MUST EXPRESSLY AGREE TO THESE TERMS AT CHECKOUT AND ACKNOWLEDGE ACCEPTANCE BY COMPLETING THEIR ORDER – NO EXCEPTIONS.
We reserve the right to offer special promotions from time to time with their own independent billing terms and policies. Those terms and policies are presented at the time of purchase and only apply to that product at that time.
See also the End User License Agreement